Refund policy

Return Policy – Xenric

At Xenric, we are committed to delivering products of the highest quality. In the rare event that you receive a defective item, we are here to assist you promptly and efficiently.

Eligibility for Returns
Returns are accepted strictly for items that are defective or damaged at the time of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by all original packaging, tags, and proof of purchase.

Return Window
Customers must initiate a return request within 24 hours of receiving the product. Requests made after this period will not be eligible for return or replacement.

Return Process
To request a return, please contact our customer support team within the 24-hour window with the following details:

• Order number

• Clear images or videos showing the defect

• Description of the issue

Once your request is reviewed and approved, further instructions regarding the return or replacement process will be provided.

Non-Returnable Items
Items that are not defective, or requests raised after the 24-hour period, will not be accepted under this policy.

Important Notes
Xenric reserves the right to inspect the returned product to verify the defect before processing any replacement or refund.

For any assistance, please reach out to our customer support team. We appreciate your understanding and cooperation.

— Team Xenric